- WHAT IS THE VALUE OF A CUSTOMER?
- DOES CONTENT MARKETING WORK?
- WHAT IS THE DIFFERENCE BETWEEN A BRAND, BRANDING, A PERSONAL BRAND AND A COMPANY/PRODUCT NAME?
- WHAT IS GROWTH HACKING?
- HOW MANY « P » CAN BE FOUND IN THE MARKETING MIX?
- THE CUSTOMER VALUE CHAIN
- HOW CAN YOU PROTECT YOUR UNIQUE PRODUCT OR SERVICE?
- CONFERENCE ON FINANCING - MAY 2, 2017
- WHAT IS DRIP PRICING?
- WHICH AMOUNT SHOULD YOU CHOOSE FOR YOUR PRICES?
- DETERMINING YOUR HOURLY RATE BASED ON THE VALUE YOU THINK YOU HAVE
- IS LOWERING YOUR PRICES A GOOD IDEA?
- TO OFFER OR NOT TO OFFER FINANCING?
- HOW TO PROTECT YOURSELF AGAINST EXCHANGE RATE RISKS
- WHEN IS A GOOD TIME TO INCREASE YOUR PRICES?
- DEMAND BASED PRICING
- WHAT IS A LOSS LEADER?
- HOW TO ORGANIZE A DRAW THE RIGHT WAY?
- HOW TO HAVE REMOTE EMPLOYEES
- IS IT GOOD TO BE FIRST IN A MARKET?
- THE THREE TYPES OF CUSTOMERS
- EXPORTING TO MEXICO - QUERETARO REGION
- DEFINING BUSINESS SUCCESS
- ARE YOU USING REBATES? WATCH OUT FOR THESE
- IS THE CUSTOMER ALWAYS RIGHT?
- EXPORTS AND QUEBEC COMPANIES
- COWORKING SPACES
- YOUR PLACE OF BUSINESS AND INTERNET
- WHY IS SOCIAL MEDIA IMPORTANT FOR YOUR BUSINESS?
- HOW TO USE FREEBIES
- WHAT IS THE MAGICAL FORMULA FOR HAVING SUCCESS IN BUSINESS?
- DO YOU HAVE EXPERIENCE IN MY FIELD?
- WHEN CAN WE STOP OUR MARKETING?
- WHAT IS A CALL TO ACTION?
- WE ARE ALL SALESPEOPLE; HERE'S HOW TO GET THERE
- HOW CAN MARKETING AND SALES COLLABORATE?
- HOW TO SELL MORE TO YOUR EXISTING CLIENTS
- WHAT IS CROSS-MARKETING?
- WHY SHOULD I SEGMENT?
- WHO IS RESPONSIBLE FOR MANAGING YOUR COMPANY'S IMAGE?
- HOW TO CHARGE FOR YOUR PRODUCTS / SERVICES?
- HOW TO DEFINE YOUR PRICING STRATEGY: PRICE POSITIONING
- HOW TO DEFINE YOUR PRICING STRATEGY: MARKET PRICING
- WHAT PRICE SHOULD YOU SELL AT? - COST-BASED PRICING
- WHAT IS A PRODUCT?
- HOW TO MARKET YOUR NEW BUSINESS?
- IS BUYING A FRANCHISE A GOOD WAY TO START A BUSINESS?
- HOW SOCIAL MEDIA HAS CHANGED WORD-OF-MOUTH
- HOW SOCIAL MEDIA HAS CHANGED PUBLIC RELATIONS
- WHAT IS BRANDING?
- WHY INCREASING SALES IS NOT THE SOLUTION
- HOW TO SELECT YOUR COMPANY NAME?
- WHY HAVING A WEBSITE IS ONLY THE BEGINNING?
- WHAT IS MARKETING?
- HOW TO MAXIMIZE THE VALUE OF YOUR SOLE PROPRIETORSHIP BUSINESS
- WHY SELLING IN MEXICO?
- LOW COST MARKETING INITIATIVES
- WHY IS PRODUCT DIFFERENCIATION IMPORTANT?
- hOW TO PRESENT OUR COMPANY
- WHAT IS THE DIFFERENCE BETWEEN MARKETING AND PUBLICITY?
- 50% OF YOUR ADVERTISING BUDGET DOES NOT PRODUCE AS MUCH AS THE REST
- RIGHT SELL AND OVER DELIVER
WHO IS RESPONSIBLE FOR MANAGING YOUR COMPANY'S IMAGE?
I had the idea for this post after having ended a cold call campaign for a training company. After 1,500 calls, I can say that the vast majority of companies in Montreal and Quebec City regions treat people very well ... but not all of them.
There were several companies that had no need for the service I was offering, and the ones that distinguished themselves were saying “no” in the best possible way (I disregard here the companies that said yes, as, of course, they all had a beautiful approach). For others however, once they identified that the service was not for them, the conversation was abrupt, short and sometimes downright unpleasant.
Why write about this? Because every interaction is an opportunity to make your business stand out and be positively perceived. I am not suggesting that you should buy something you do not need just to cater to your image. Nor do I recommend directing the proposal or the person to the trash (eg: "please send your communication to the general e-mail folder"), but to have a simple approach, which can be both direct and friendly. And if you're afraid that being nice will allow the salesperson to insist? Well, there are many ways to be firm while being friendly. Some options:
- - We already have a provider with whom we are very satisfied with;
- - We have not identified this need for the current year;
- - We do not have a budget for this product/service at the moment.
If you are faced with a persistent salesperson, a technique that I use and works every time is to say: ”I understand what you do and I appreciate it, but I have just said no a few times. It is important that you understand my position” - and everything stops there.
Is it important to have a pleasant approach only with sellers? What about the candidates who did not get the job? How do you manage your image with these people? How about your relationship with your suppliers? Your investors? Your subcontractors?
The reality is that every contact with the outside and inside world helps build your company's brand. And usually the time it takes to be friendly is about the same time it takes to be impolite.
For my part, I want to improve my communication with candidates who did not get the job. Even if I say in the advertisement that only the selected candidates will be contacted, I think I can do better. I am on it.
Which part of your business do you feel could benefit from this approach? Which part of your business could be friendlier?
Looking forward to reading your comments.
In the meantime, happy thinking.
Stéphane Elmaleh-Riel, B.Ed, MBA