- WHAT IS THE VALUE OF A CUSTOMER?
- DOES CONTENT MARKETING WORK?
- WHAT IS THE DIFFERENCE BETWEEN A BRAND, BRANDING, A PERSONAL BRAND AND A COMPANY/PRODUCT NAME?
- WHAT IS GROWTH HACKING?
- HOW MANY « P » CAN BE FOUND IN THE MARKETING MIX?
- THE CUSTOMER VALUE CHAIN
- HOW CAN YOU PROTECT YOUR UNIQUE PRODUCT OR SERVICE?
- CONFERENCE ON FINANCING - MAY 2, 2017
- WHAT IS DRIP PRICING?
- WHICH AMOUNT SHOULD YOU CHOOSE FOR YOUR PRICES?
- DETERMINING YOUR HOURLY RATE BASED ON THE VALUE YOU THINK YOU HAVE
- IS LOWERING YOUR PRICES A GOOD IDEA?
- TO OFFER OR NOT TO OFFER FINANCING?
- HOW TO PROTECT YOURSELF AGAINST EXCHANGE RATE RISKS
- WHEN IS A GOOD TIME TO INCREASE YOUR PRICES?
- DEMAND BASED PRICING
- WHAT IS A LOSS LEADER?
- HOW TO ORGANIZE A DRAW THE RIGHT WAY?
- HOW TO HAVE REMOTE EMPLOYEES
- IS IT GOOD TO BE FIRST IN A MARKET?
- THE THREE TYPES OF CUSTOMERS
- EXPORTING TO MEXICO - QUERETARO REGION
- DEFINING BUSINESS SUCCESS
- ARE YOU USING REBATES? WATCH OUT FOR THESE
- IS THE CUSTOMER ALWAYS RIGHT?
- EXPORTS AND QUEBEC COMPANIES
- COWORKING SPACES
- YOUR PLACE OF BUSINESS AND INTERNET
- WHY IS SOCIAL MEDIA IMPORTANT FOR YOUR BUSINESS?
- HOW TO USE FREEBIES
- WHAT IS THE MAGICAL FORMULA FOR HAVING SUCCESS IN BUSINESS?
- DO YOU HAVE EXPERIENCE IN MY FIELD?
- WHEN CAN WE STOP OUR MARKETING?
- WHAT IS A CALL TO ACTION?
- WE ARE ALL SALESPEOPLE; HERE'S HOW TO GET THERE
- HOW CAN MARKETING AND SALES COLLABORATE?
- HOW TO SELL MORE TO YOUR EXISTING CLIENTS
- WHAT IS CROSS-MARKETING?
- WHY SHOULD I SEGMENT?
- WHO IS RESPONSIBLE FOR MANAGING YOUR COMPANY'S IMAGE?
- HOW TO CHARGE FOR YOUR PRODUCTS / SERVICES?
- HOW TO DEFINE YOUR PRICING STRATEGY: PRICE POSITIONING
- HOW TO DEFINE YOUR PRICING STRATEGY: MARKET PRICING
- WHAT PRICE SHOULD YOU SELL AT? - COST-BASED PRICING
- WHAT IS A PRODUCT?
- HOW TO MARKET YOUR NEW BUSINESS?
- IS BUYING A FRANCHISE A GOOD WAY TO START A BUSINESS?
- HOW SOCIAL MEDIA HAS CHANGED WORD-OF-MOUTH
- HOW SOCIAL MEDIA HAS CHANGED PUBLIC RELATIONS
- WHAT IS BRANDING?
- WHY INCREASING SALES IS NOT THE SOLUTION
- HOW TO SELECT YOUR COMPANY NAME?
- WHY HAVING A WEBSITE IS ONLY THE BEGINNING?
- WHAT IS MARKETING?
- HOW TO MAXIMIZE THE VALUE OF YOUR SOLE PROPRIETORSHIP BUSINESS
- WHY SELLING IN MEXICO?
- LOW COST MARKETING INITIATIVES
- WHY IS PRODUCT DIFFERENCIATION IMPORTANT?
- hOW TO PRESENT OUR COMPANY
- WHAT IS THE DIFFERENCE BETWEEN MARKETING AND PUBLICITY?
- 50% OF YOUR ADVERTISING BUDGET DOES NOT PRODUCE AS MUCH AS THE REST
- RIGHT SELL AND OVER DELIVER
HOW TO SELL MORE TO YOUR EXISTING CLIENTS
So - you’re in business and you have customers: good job! But now you want to increase your sales and you’re considering advertising to get new clients. Wait! Reaching out to new customers is the most expensive of all the options that you have in front of you. Before you start down that path, ask yourself: “do all my current customers know the extent of what I sell?”
This may seem trivial but too often a business relationship with a client is developed for a specific product/service and once they get what they came in for, the process stops there. No other effort is made to get the clients back to the communication process.
What do we mean by communication process? We’re talking about your website, your email marketing, your newsletters, your presence on social media and all the other, more traditional communications that you may have with your clients. All the way to the invoicing. Every one of those opportunities are ways to let your clients know the entire range of your products or services.
The easiest way to do this is of course to digitize your customer list into a database and to send a monthly or bi-monthly email with high information value. When we say high information value, we do not mean that you should promote your 50% discount of the month exclusively. In fact, those communications should keep promotional mentions to a minimum. Instead, they should be rich in interesting topics that will engage your customers. For example:
- You have a new employee;
- You plan to move;
- You have a new product or service;
- You have an opinion, review or comment on one of your products or services;
- Your opening hours change;
- You have events or special holidays coming up;
- You are opening a new market;
- You have just signed with a major player;
- There are changes in the environment affecting your field;
- Some research has been published that is relevant to your business;
- You are giving away free stuff;
- You write articles or produce other content marketing;
- You hosted a special guest;
- You participated in an event, etc ...
Another option to sell more to your existing customers? Selling the products or services of a complementary business. Admittedly, this strategy does not happen overnight. Several steps are involved - such as validating the quality of your partner, its operational capacity to carry out the additional mandates, its reputation, the desire to reciprocate, the level of interest of your customer in this product or service, etc ... but done well, this strategy can bring you more income with minimal impact to your advertising budget.
If you have any questions or comments on this month’s article, feel free to contact me.
Stéphane Elmaleh-Riel, B.Ed., MBA